Terms and Conditions
Effective Date: December 5 2024
Welcome to GapVault! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our site.
1. Acceptance of Terms
By visiting our website or purchasing products from GapVault, you agree to these terms and conditions, as well as our Privacy Policy. If you do not agree, please refrain from using our services.
2. Use of the Website
- You must be at least 18 years old to use our website or purchase products.
- You agree not to use the website for any unlawful or prohibited activities.
- Unauthorized use of our website may give rise to a claim for damages and/or be a criminal offense.
3. Product Information and Pricing
- We strive to provide accurate product descriptions, images, and pricing. However, errors may occur. If we discover an error in pricing or product details, we reserve the right to correct it and cancel or refuse any orders based on inaccurate information.
- Prices are subject to change without notice.
4. Orders and Payments
- All orders are subject to availability and acceptance.
- Payments must be made via the approved payment methods listed on our website.
- We reserve the right to cancel any order if fraud or unauthorized transactions are suspected.
5. Shipping and Delivery
- Shipping times and fees are outlined during checkout. We are not responsible for delays caused by courier services or unforeseen circumstances.
- Risk of loss passes to you upon delivery to the provided shipping address.
6. Returns and Refunds
Our **Refund and Returns Policy** applies to all purchases. Please refer to the policy for detailed information.
7. Intellectual Property
- All content on this website, including text, graphics, logos, and images, is the property of GapVault or its content suppliers and is protected by copyright and trademark laws.
- You may not reproduce, distribute, or exploit our content without explicit written permission.
8. Limitation of Liability
- GapVault is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
- In jurisdictions that do not allow limitations on implied warranties or liability, our liability will be limited to the fullest extent permitted by law.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United State of America. Any disputes will be resolved exclusively in the courts of New York.
10. Changes to Terms and Conditions
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of the website after changes constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about these terms, please contact us:
- Email: gapvault@gapvault.co
Thank you for choosing GapVault. We value your trust and strive to provide an excellent shopping experience!
Refund and Returns Policy
Effective Date: December 5 2024
Thank you for shopping with GapVault. We are committed to providing high-quality products and excellent customer service. This policy outlines the terms and conditions for refunds, returns, and exchanges.
1. Refund Eligibility
We accept refund requests under the following conditions:
- The product was purchased directly from GapVault (via our official website or authorized retailers).
- The request is made within 30 days of the delivery date.
- The product is in new and unused condition, with all original packaging, tags, and accessories.
Non-Refundable Items:
- Items marked as "final sale."
- Gift cards or promotional items.
- Products damaged due to misuse, wear and tear, or unauthorized alterations.
2. Return Process
To initiate a return:
1. Contact us at gapvault@gapvault.co with your order number and reason for return.
2. We will provide you with a Return Authorization (RA) number and return shipping instructions.
3. Ship the item back to us within **14 days** of receiving the RA number.
Return Shipping:
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Process
Once we receive and inspect the returned item, we will:
- Notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
4. Exchanges
If you wish to exchange a product:
- Follow the same steps as outlined in the return process.
- We will ship the replacement item once the original item is received and inspected.
- Customers are responsible for shipping costs for exchanges unless the product arrived damaged, defective, or incorrect.
5. Damaged or Defective Products
If your product arrives damaged or defective:
- Notify us within **7 days** of delivery with photographic evidence.
- We will provide a replacement or full refund, including return shipping costs.
6. Cancellation Policy
Orders can be canceled for a full refund if requested within **24 hours** of placement and before the item has shipped. Once shipped, our standard return and refund policy applies.
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7. Contact Us
If you have any questions about this policy, please contact us:
- Email: gapvault@gapvault.co
We value your satisfaction and are here to assist you!
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